Policies
Shipping Policy
Last updated
Where we deliver, what it costs, and how long it takes from the day you place the order.
- Free shipping above
- Rs 999
- on orders under 2 kg
- Dispatched in
- 2 working days
- most orders leave sooner
- Delivered in
- 4 to 7 days
- after dispatch, pan India
Where We Deliver
We ship across India. Delivery to remote pin codes, hill stations and islands can take a few days longer than the window below, and a small number of pin codes are not serviceable by our courier at all.
If your pin code cannot be served, the checkout will say so before you pay rather than after. We do not ship outside India today.
Shipping Charges
Orders of Rs 999 and above ship free, provided the parcel weighs under 2 kg. Below that, a flat shipping charge is added and is shown in the order summary before you pay, never added afterwards.
Heavier orders, including large combo and gift sets, may carry a higher charge because the courier prices them by weight. Whatever the figure, checkout prints it as a separate line so you can see exactly what you are paying for.
The price you see at checkout is the price you pay. There is no handling fee, no fuel surcharge and no charge added after you place the order.
Dispatch and Delivery Time
Every candle is hand poured and checked before it is packed, so orders leave us within 2 working days. A made-to-order or bulk item can take longer, and its product page says so.
Once dispatched, the courier usually delivers within 4 to 7 days depending on distance. Working days exclude Sundays and public holidays, and orders placed after 4 pm are picked up the following working day.
During Diwali, Raksha Bandhan and other festival peaks, both the courier network and our own kitchen run slower than usual. We will say so on the product page rather than quietly miss the date.
Tracking Your Parcel
You get a tracking number by email as soon as the parcel is handed to the courier. You can also follow it without signing in from the Track Order page, using your order number and the phone number or email you ordered with.
A tracking link can take up to 24 hours to start showing movement after it is issued. That gap is normal and is not a sign the parcel is lost.
Packaging
Glass jars travel badly, so every candle is wrapped and packed in a rigid box with cushioning. Gift orders are packed the same way, and the invoice is sent by email rather than put in the box.
Undelivered and Returned Parcels
Couriers make up to three delivery attempts. If nobody is available, or the address or phone number turns out to be wrong, the parcel comes back to us.
When that happens we refund the product value once the parcel reaches us. The original shipping charge is not refunded on a failed delivery caused by a wrong address or a refused parcel, because the courier has already been paid for the trip.
Please check the address and mobile number on the order confirmation the day you receive it. Correcting an address before dispatch costs nothing; after dispatch it usually cannot be done at all.
Grievance Redressal
If something has not been handled the way this page describes, write to our Grievance Officer. We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.
Seller
DHAVALKUMAR KIRITBHAI KORADIYA
1st Floor, Plot No 4, Serve No 18, Near Deepkala Engineers, Raameshwar Industrial Area, VadviRajkot, Gujarat, 360004GSTIN 24CTKPK0798Q1ZU
Grievance Officer
Write to care@shraddhacreation.com and your complaint reaches the person responsible for it.
Mon to Sat, 10am to 7pm IST
Still Not Sure?
Send us your order number and we will tell you where you stand. We would rather answer before you pack something than after.